Return & Exchanges
What is your return policy?
If for any reason you are not completely satisfied, you may return or exchange your purchase within 14 days of delivery. Please ensure that the items you are returning are new and unused, with all labels, tags and the original packaging in tact.
Can I exchange my item?
If the item you originally ordered does not meet your expectations and you would like to exchange the item for another, we are happy to assist you with an exchange. Exchanges are subject to the availability of the alternative piece and adhere to our returns policy. Should the item you want to exchange be more expensive that the original piece ordered, then we will arrange to take payment for any excess. Similarly if the item you want to exchange is of lower value to the original piece, then we will issue a refund for the differing value. In order to arrange an exchange please contact us, we will be more than happy to assist you arrange an exchange.
How do I return an item?
As soon as you've decided you'd like to exchange or return your item(s), please contact our Client Care Team and they will book a collection of your order.
How long does it take for a refund to be issued?
As soon as we receive your return, and it is accepted, you will receive a confirmation email and we will process your refund request. The refund will be processed to the same payment method used during your initial transaction and will take 2-5 business days to reach your bank account.